Our next speaker announcement is Alison Lamont from Roehampton University who has been doing some research into a very familiar topic for our audience, online abuse from gamers.
This presentation shares some preliminary research into the online abuse that gamers direct at the developers that make the games they play. We interviewed developers and community managers from a range of studios about their interactions with their audience and what kinds of negative experiences that can sometimes involve. The role of community managers was a key finding from our interviews, with respondents emphasising the simultaneous need for restraint and openness in communicating with audiences. We identify a conflict between conditions ("It's the Internet") and actions ("we can solve problems by just communicating better") that seems to lead developers and studios taking the burden of responsibility for online abuse upon themselves.
Lecturer in Sociology and Criminology at University of Roehampton
I am a lecturer in Sociology and Criminology at the University of Roehampton and weekend gamer. I teach a range of things including sociological theory, and am co-developing a module on digital society. I am currently working towards securing funding for a research project on developer-directed abuse in the gaming community with my colleague Dr Robert Busfield.